Contact

Mail-order Service

If you have any inquiries or wish to send us a message, please use this form.

Telephone (from within Japan) :

Fax (from within Japan) :

0120-77-3250

Letter :

Akasaka MK Building 2F,
4-9-9 Akasaka, Minato-ku,
Tokyo, 107-0052,
Japan Point of Contact Order Reception Center

  • Please read through our online shop user’s guide.
  • You can order through the online store or directly through our retail stores.
  • Products that are exclusively sold at our retail stores can only be purchased at those respective stores. For more information, please contact our stores.
  • Please use the form below to contact our online support staff.

Customer Support Center

If you have any inquiries or wish to send us a message, please use this form.

Telephone (from within Japan) :

0120-45-2002
(9:30 – 18:00)

Via Post :

Toraya Confectionery Co. Ltd.
Customer Support Center
Akasaka MK Building 2F,
4-9-9 Akasaka Minato-ku,
Tokyo 107-0052 Japan

  • Please check Toraya and TORAYA CAFÉ’s Q&A page.
  • You can contact our customer support center through our online page. Please use the form below.